Hello and welcome to our website.
Wednesday 17th January 2018 – surgery training
In order to improve the service we provide for you - our patients - we will be closed on the afternoon of 17th January 2018 for training.
There is still an urgent service available should you need to access healthcare during the afternoon and if you do need NHS help during this time please call 0300 5555 252.
We have taken extra steps to make sure we can see as many patients as possible during the morning on the 22nd November and we will be open again first thing on Thursday 23rd November.
We apologise for any inconvenience caused but hope that you can understand the importance of this activity, which will ensure we are able to provide you with the most up-to-date and best possible health services.
Please remember A&E is only for patients requiring accident and emergency care, for serious and life threatening conditions. Please use the number above if you have concerns about your health on this afternoon and only use A&E in an emergency.
PRACTICE STATEMENT ON INTRODUCING NEW TECHNOLOGY
As part of the GP contract requirement all NHS GP practices are required to introduce the use of new technology with the aim of improving patient access & care.
As most patients are now aware, the Practice is currently offering online services to enable patients to book & manage their appointments online, & also the facility to order their repeat prescriptions for medicines & appliances online using systemonline.
We plan to extend this online facility to allow patients to view & print summary information from their patient record relating to medications, allergies, adverse reactions & any other items which may be agreed between the Practice & the individual patient. You are also able to view your "Detailed Coded Records" which has now become availiable. Please contact the Practice for more details.
The Practice has introduced the use of GP2GP messaging technology during the last year; this enables the Practice to receive patient clinical records electronically when new patients join the Practice list.
Further information on GP2GP can be found at:
Summary Care Records
The Practice intends to start using the new Summary Care Record facility during 2016. A Summary Care Record is an electronic record which contains information about the medicines you take, allergies you suffer from & any previous adverse reactions to medications. Having this information stored in one place makes it easier for healthcare staff across the NHS to treat you in an emergency, or when your GP practice is closed.
Further information on the Summary Care Record can be found at:
(Patients who have previously opted out of the Summary Care Record will not have their details uploaded. Should you wish to withhold your records please complete an opt-out form & send it to the Practice & we will update your record accordingly. You may change your mind regarding your preference at any time by informing the Practice).
Family and Friends Test
We would like your feedback on the care or treatment we give you any time you visit your GP or have contact with the practice. It doesn't take long.
Put us to the test and tell us what is working and what we can improve. You can say what you think without giving your name and we will use the information to plan improvements to our services.
Please click onto our own unique web address to add your feedback:
Named GP Information
You may be aware that all practices are now required to provide their patients with the name of a GP who will have overall responsibility for the care and support that their surgery provides to them. At out practice every patient is given a named or "usual" GP at the time they register, so nothing has changed for our patients.
Although your named GP will have overall responsibility for the care and support that our surgery provides to you, this does not prevent you from seeing any of the GPs in the practice in exactly the same way as you have in the past. We should like to reassure you that you may continue to access all our services in exactly the same way as before. Should you visit a doctor, hospital or care provider from outside the practice you may give them the details of the GP you usually see, you do not have to give them the details of your named GP. Likewise, any communications we receive from outside the practice, such as hospital letters or results, will be directed to the attention of the GP you usually see.
You do not need to take any further action, but if you have any questions or concerns please feel free to contact the practice. Should you wish to change your named GP details please contact the practice and we will aim to accommodate your request.
Complaints & Compliments
Contact Susie Devine in the first instance for any complaints, suggestions or compliments. Please be aware of the following free and independent service that is also available to you.
Healthwatch West Sussex Independent Health Complaints Advocacy Service (IHCAS)
Telephone: 0300 012 0122
Address: The Billingshurst Community Centre, Roman Way, Billingshurst, West Sussex RH14 9QW