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Flansham Park Health Centre

Hello and welcome to our website.  We’ve packed it full of useful information in a very easy to use format with the added benefit of several online functions. If you’re new to the area, have a look at our opening times, download a registration form and come and see us.  If you are registering with us online please ensure you bring a form of photographic ID and proof of address at your first visit.

Access all Areas

Existing patients can enjoy access to our wide range of services at the touch of a button.  Whether managing your appointment or ordering a repeat prescription you can now do both without leaving your home.

Access for the disabled is via a gentle ramp at the front of the building, which has automatic opening doors.  We have disabled parking although limited outside the main entrance of the building.  There is a lift available to the first floor.  Wheelchairs for use in the building are available inside the main doors.  If you need any assistance please let one of our receptionist know who will be only happy to help you.

CareQuality Commission  (CQC)

All GP Practices were required to register with the Care Quality Commission on 1st April 2013 and will be regularly inspected. 

Flansham Park is banded one of the low risk groups according to CQC.  The banding is a new approach using a tool called "Intelligent Monitoring".  The tool looks at the GP Patient Survey and the range of practice activity including Quality Outcome Framework (QOF).

You can see the "Intelligent Monitoring" report by clicking here: http://www.cqc.org.uk/sites/default/files/1-544000311%20GP%20IM%20V101.pdf

Please let us know your Communication needs

Do you, a family member or someone you care for have communication needs relating to a disability, impairment or sensory loss?  (This may include individuals who are deaf, blind, have a learning disability or aphasia, or any othe impairment to their ability to communicate or understand information).

We want to become better at communicating with our patients.  We want to make sure you can read and understand the information we send you.  If you find it hard to read our letters or if you need someone to support you at your appointment, please let us know.

We want to know if you need information in large print or easy read formats of Braille.

We want to know if you need a British Sign language interpreter (BSL) or Advocate present at your appointments.  (Three staff members have received training in BSL).

We want to know if we can support you to lip-read or use a hearing aid or communication tool.  (There is a hearing loop available at the Reception Desk).

Would you find it easier to communicate with us by email or fax than by telephone?

Do you require longer appointment times due to your communication needs?

If you find it easier to communicate away from the busy Reception area please let a member of staff  know & they will do their best to accomodate you.

Please tell any member of the Practice Team what your communication requirements are & we will aim to support you in the way you find most helpful.  Please let us know how we can improve things.

The NHS is committed to implementing the Accessible Information Standard & any information you give us about your communication needs.  They may be shared with other care givers within the NHS (for example a note may be added to your Summary Care Record). 

 

 

 

 

(Site updated 10/11/2016)
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