Welcome to our Website. PLEASE READ THE FOLLOWING
WE HAVE CURRENTLY SUSPENDED ALL ONLINE BOOKING AND EXTENDED HOURS UNTIL WE ARE ADVISED OTHERWISE. PLEASE SEE OUR OPENING HOURS SECTION FOR MORE DETAILS.
COVID – 19 PATIENT COMMUNICATION
Please note ALL patients requesting a minor illness / Doctors appointment will be booked in for a telephone consultation in the first instance. The clinician will then decide the next step.
Following guidance from Public Health England this will take immediate effect.
Please also note repeat prescription requests can be dealt with over the telephone and prescriptions will be sent to a local pharmacy of your choice.
These protocols are reviewed daily following guidance from Public Health England.
Thank you for your co-operation during this unusual and difficult time.
Access all areas
Existing patients can enjoy access to our wide range of services the touch of a button. Whether managing your appointment or ordering a repeat prescription you can now do both without leaving your home.
Access for the disabled is via a gentle ramp at the front of the building, which has automatic opening doors. We have disabled parking although limited outside the main entrance of the building. There is a lift available to the first floor and there are wheelchairs for use inside the main doors. If you need any assistance please let one of our reception team know who will be only to happy to help you.
Care Quality Commission (CQC)
All GP Practice were required to register with the Care Quality Commission on 1st April 2013 and will be regularly inspected. Flansham Park is banded one of the low risk groups according to CQC. The banding is a new approach using
a tool called "Intelligent Monitoring". The tool looks at the GP Patient Survey and the range of practice activity including Quality Outcome Framework(QOF). You can see the "Intelligent Monitoring" report by clicking here:
Please let us know your Communication needs
Do you, a family member or someone you care for have communication needs relating to a disability or impairment or sensory loss? (This may include individuals who are deaf, blind, have a learning disability or aphasia, or any other impairment to their ability to communicate or understand information).
We want to become better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at your appointment, please let us know.
We want to know if you need information in large print or easy read formats of Braille.
We want to know if you need a British Sign Language Interprester (BSL) or Advocate present at your appointments. (Two staff members have received training in BSL).
We want to know if we can support you to lip-read or use a hearing aid or communication tool. (There is a hearing loop available at the Reception Desk).
Would you find it easier to communicate with us by email or fax than by telephone?
Do you require longer appointment times due to your communication needs?
If you find it easier to communicate away from the busy Reception area please let a member of staff know & they will do their best to accommodate you.
Please tell any member of the Practice Team what your communication requirements are and we will aim to support you in the way you find most helpful. Please let us know how we can improve things.
The NHS is committed to implementing the Accessible Information Standard & any information you give us about your communication needs. They may be shared with other care givers within the NHS (for example a note may be added to your Summary Care Record).
(Site updated 18/03/2020)